Job Title: Customer Service for Large Real Estate Brokerage	Salary: N/A / Yearly
Location: All, US	Type: Contractor

Description:

Team Double-Click® is the exclusive provider of virtual services for a large (2,500 agents) real estate brokerage. We receive roughly 100,000 hours of work per year and require virtual administrative assistants to provide customer service on behalf of the client. We are actively accepting applications for people who can answer client phones, return calls, follow up on leads, qualify inbound leads, and enter data into the company's contact management software. All time is set up in shifts. When you respond we also need to know your phone availability. Shifts (listed as Eastern Time) are: 6am-Noon, Noon - 6pm, and 6pm - Midnight, 7-days a week (excluding New Year's Day, Easter Day, Independence Day, Thanksgiving Day, and Christmas Day). You need to show proof of virtual assistant or real estate virtual assistant training from an outside organization, or be in the TCRE training in order to interview for this position. Starting pay is $10/hour with an increase to $11/hour if and AFTER you've "graduated" from what the client refers to as POVA (entry-level position - answering phones only) to vCAM (more advanced position with more duties - you must first work as a POVA and prove your skills before you will be moved to vCAM). These positions require the following:Excellent phone voice and clear speech. Ability to use a Freedom Voice system, which you will be taught. Use of Yahoo instant messenger. Ability to receive incoming calls. Ability to make outbound calls. Ability to receive inbound leads via email. Follow up on inbound leads via telephone and email. Ability to learn new software programs. You must have a thick skin - these folks are New York execs, some worth several million dollars. They may be gruff and/or short with you at times. You cannot take offense and need to be able to disarm them if needed and not become defensive or rude in turn. Prior phone or customer service experience is a plus. When on shift you must be able to answer the phones without fail. You must be able to make suggestions and offer feedback on the system. Be able to speak articulately and communicate well. You must be able to take excellent notes quickly and input those notes into the client's contact management program. Be able to ask questions if instructions are unclear or you do not understand the instructions given. Billable time for this client:Meetings called by the client (all meetings are done via teleconference or web meeting). Time on shift if working. Training time after you've begun taking shifts. Time reading the daily email summary AFTER you've completed training. Non-billable time for this client:Standby time even if on shift. Meetings called by Team Double-Click®. Initial training (prior to taking your first shift). Time spent reading the daily email summary BEFORE you've completed training. All initial training time prior to beginning work. Training for this client is approximately 3-4 hours in length. The phones for this client MUST be answered. If you don't think you will be able to do that consistently, please do not respond.If you are interested:Please feel free to forward this notice to friends and family who may be interested. They must first register as a contractor with Team Double-Click® (instructions below) and then they may follow the same instructions above to interview.If you would like to be considered, are interested, motivated, meet the above prerequisites, and have a great attitude, please go to our sign up page to apply for this position.  

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